If you need to return or exchange an item, the seller you purchased your order from is the best person to help you. Each seller manages their own orders, and makes decisions about cancellations, refunds, and returns.Sellers aren’t required to accept returns, exchanges, or provide a refund unless stated in their shop policies. Go to the shop's homepage and scroll to the bottom to see the shop's policies.If you need to return or exchange an item, the seller you purchased your order from is the best person to help you. Each seller manages their own orders, and makes decisions about cancellations, refunds, and returns.Sellers aren’t required to accept returns, exchanges, or provide a refund unless stated in their shop policies. Go to the shop's homepage and scroll to the bottom to see the shop's policies.

How to Return or Exchange an Item?

When you receive an online order, you'll receive a new order notification by email. You'll be able to see that order on the orders page.When you receive an online order, you'll receive a new order notification by email. You'll be able to see that order on the orders page.

What happens when you receive an online order?

When you process an order, The Orders page will show the order with a payment status of Paid or Partially paid. If the customer provided their email address, then they receive a receipt by email.When you process an order, The Orders page will show the order with a payment status of Paid or Partially paid. If the customer provided their email address, then they receive a receipt by email.

What happens when you process an order?

Canceling an order indicates that you are halting order processing. For example, if a customer requests a cancellation or you suspect the order is fraudulent, then you can cancel the order to help prevent staff or fulfillment services from continuing work on the order. You can also cancel an order if an item was ordered and isn't available. You can cancel an order by clicking the cancel button on orders page.Canceling an order indicates that you are halting order processing. For example, if a customer requests a cancellation or you suspect the order is fraudulent, then you can cancel the order to help prevent staff or fulfillment services from continuing work on the order. You can also cancel an order if an item was ordered and isn't available. You can cancel an order by clicking the cancel button on orders page.

How to cancel an order?

You can check the shipping status of your order on website or the app. If the seller added a tracking number, you can use that to get detailed information about the package’s movement through the shipping carrier.You’ll see the shipping status on the orders page. You’ll also see an estimated delivery date which should give you an idea of when you can expect the order to arrive, and a tracking number if it’s available for your order.You can check the shipping status of your order on website or the app. If the seller added a tracking number, you can use that to get detailed information about the package’s movement through the shipping carrier.You’ll see the shipping status on the orders page. You’ll also see an estimated delivery date which should give you an idea of when you can expect the order to arrive, and a tracking number if it’s available for your order.

Processing orders

How to Return or Exchange an Item?

How to Return or Exchange an Item?

Still need help?